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Delete your TokIQ account

Last updated: 4 October 2026

This page explains how to delete your account in TokIQ: AI Prompt Quiz, the app published by Olaasoft MMC (OlaaSoft), and what happens to your data.

Delete in the app (fastest)

  1. Open TokIQ and go to the Profile tab.
  2. Tap Delete account (also under Manage your account).
  3. If asked, sign in again to confirm it is you.
  4. Confirm with Delete account permanently.

Deletion happens immediately and cannot be undone.

Ask us by email

If you no longer have the app, email choicy.appstore@gmail.com from the email address of your TokIQ account, with the subject “Delete my TokIQ account”. If you signed in with Apple “Hide My Email”, tell us so and we will confirm your request another way. We may ask you to confirm the request before we delete the account, and we complete it within 30 days.

What is deleted

  • your sign-in identity (email, display name and sign-in method) in Firebase Authentication;
  • your profile and preferences, nickname and ranking entry;
  • quiz sessions, answers, question history, points, streaks and statistics;
  • explanations and articles generated for you, question reports and usage counters;
  • your subscription status on our server and your Adapty subscription profile;
  • account data stored on your device (cleared by the app).

What is kept, and for how long

  • Free-period records: a keyed one-way hash of your email address, a keyed hash of your Android device ID or an Apple DeviceCheck flag, kept for as long as we offer a free period so it cannot be claimed again. They contain no readable email address or device ID.
  • Deletion marker: a record containing only “deleted: true” under a one-way hash of your former user ID, so delayed requests cannot recreate your data.
  • Admin audit entries about your account (for example a Premium grant), with your user ID replaced by a pseudonym.
  • Encrypted backups, if any, until they are overwritten; deleted accounts are not restored from them. Data held by crash-reporting, analytics and advertising providers is deleted under their retention periods (see the Privacy Policy).
  • Purchase records kept by Apple or Google under their own policies.

Subscriptions

Deleting your account does not cancel a subscription. Cancel it first in your store account: iPhone — Settings → your name → Subscriptions; Android — Google Play → Profile → Payments & subscriptions → Subscriptions.

Guest (unregistered) use

Guest progress is stored under a random ID with no contact details. To delete it, register and then delete the account as above, or email us.

Delete some data without deleting the account

You can remove your nickname, hide it, turn off showing your email in the ranking, and switch off analytics and ad personalisation in the app’s Settings. For anything else, email choicy.appstore@gmail.com.